{"id":98,"date":"2013-08-11T19:22:53","date_gmt":"2013-08-11T19:22:53","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=532"},"modified":"2020-09-21T10:15:13","modified_gmt":"2020-09-21T07:15:13","slug":"contact","status":"publish","type":"page","link":"https:\/\/vaasansaippua.fi\/en\/contact\/","title":{"rendered":"Questions \/ Contact Us"},"content":{"rendered":"\n  <div class=\"banner has-hover\" id=\"banner-93399868\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"950\" height=\"350\" src=\"https:\/\/vaasansaippua.fi\/wp-content\/uploads\/2020\/05\/bil.png\" class=\"bg attachment-large size-large\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-789968442\" class=\"text-box banner-layer x45 md-x45 lg-x45 y90 md-y90 lg-y90 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n<h3>Vaasan Aito Saippua Oy &#8211; Vasa Tv\u00e5l Ab<\/h3>\n<p>Frilundintie 2<br \/>\n65170 Vaasa<br \/>\nmobile +358(0)40 779 2987<br \/>\ne-mail: info@vaasansaippua.fi<\/p>\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-789968442 .text-box-content {\n  background-color: rgba(45, 45, 45, 0.65);\n  font-size: 100%;\n}\n#text-box-789968442 {\n  width: 60%;\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-93399868 {\n  padding-top: 500px;\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row\"  id=\"row-1023668601\">\n\n\t<div id=\"col-1853614780\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Frequently Asked Questions<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n<p class=\"lead\">Please read our FAQ before sending us a message.<\/p>\n<div class=\"accordion\">\n\t<div id=\"accordion-3539010893\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3539010893-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-delivery-charges-for-orders-from-the-online-shop?\" aria-expanded=\"false\" aria-controls=\"accordion-3539010893-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the delivery charges for orders from the Online Shop?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3539010893-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3539010893-label\">\n\t\t\t\n<p>Delivery costs are according to the Finnish Post&#8217;s price list.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-594097083\" class=\"accordion-item\">\n\t\t<a id=\"accordion-594097083-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-payment-methods-are-accepted-in-the-online-shop?\" aria-expanded=\"false\" aria-controls=\"accordion-594097083-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Which payment methods are accepted in the Online Shop?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-594097083-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-594097083-label\">\n\t\t\t\n<p><span class=\"tlid-translation translation\" lang=\"en\" tabindex=\"-1\"><strong>Payment options<\/strong><\/span><\/p>\n<p>In collaboration with Klarna, we offer invoice payment, part payment, credit card payment and direct payment. This payment solution is called Klarna Checkout.<\/p>\n<p>By submitting information at checkout, you agree to the terms of the Klare. By clicking &#8220;Finish Purchase&#8221; you agree to our General Terms and Conditions.<\/p>\n<p>Klarna Checkout presents some information to you as soon as you are identified. The information you need to enter to identify may vary between different buying opportunities and customers. No credit information is never taken directly into Klarna Checkout, but if necessary depending on the payment option you have chosen. Credit information taken by Klarna does not affect your credit rating and cannot be seen by others who request credit information about you, such as banks.<\/p>\n<p>Once you have been identified, Klarna Checkout will show you what options are available to you. Invoice is managed as a payment option, but you can of course choose one of the other alternatives, such as direct payment via bank or payment by card. The alternatives you are offered may change from time to time. You can choose whether you want to protect your use of Klarna Checkout with a PIN code.<\/p>\n<p>All communication and payment information comes to you directly from Klarna.<br \/>\nOnline Payment<\/p>\n<p>You as a customer can choose to pay your order by card. When card payment at our online Shop you can use VISA or Mastercard \/ Eurocard. Card purchases are free. When ordering, a reservation is made of the purchase price in your account. The money is only drawn when the goods are shipped.<\/p>\n<p>All card payments are handled by Vaasan Aito Saippua Oy&#8217;s partner Klarna AB who checks that the card is approved for purchase. All card information is encrypted, which means that no unauthorized person can see it. The receipt on your payment is sent in the package and serves as proof of purchase (receipt).<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1114397368\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1114397368-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-will-delivery-take?\" aria-expanded=\"false\" aria-controls=\"accordion-1114397368-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long will delivery take?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1114397368-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1114397368-label\">\n\t\t\t\n<p>We send the ordered products as a package within 1-3 working days after receiving the order. <span style=\"font-size: 14.4px;\">If any of the products in your order are out of stock,<\/span><span style=\"font-size: 14.4px;\">we will <\/span><span style=\"font-size: 14.4px;\">contact you.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2807171436\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2807171436-label\" class=\"accordion-title plain\" href=\"#accordion-item-security-policy\" aria-expanded=\"false\" aria-controls=\"accordion-2807171436-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Security Policy<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2807171436-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2807171436-label\">\n\t\t\t\n<p><main id=\"main\" class=\"\"><\/p>\n<div id=\"content\" class=\"content-area page-wrapper\" role=\"main\">\n<div class=\"row row-main\">\n<div class=\"large-12 col\">\n<div class=\"col-inner\">\n<p><strong>Personal data<\/strong><br \/>Vaasa Soap Ab never assigns your information to outsiders, but only uses them to maintain contact with you as a customer.<\/p>\n<p><strong>cookies<\/strong><br \/>Like most other webshops, Vasa Tv\u00e5l Ab uses the online store so-called. cookies. A cookie can be described as a small text file containing information stored on your computer. By using cookies, a website can recognize a user\u2019s browser when the user returns to the page. Cookies thus make the service easier to use. A cookie does not disclose any personal information about you or the information stored on your computer to the Vasa Tv\u00e5l Ab webstore. Cookies do not store your email address or spread any viruses.<\/p>\n<p>In order for you to shop with us, your browser should approve cookies. If your browser does not and you do not know how to change these settings, we will be happy to help.<\/p>\n<p><strong>Record Declaration<\/strong><\/p>\n<p>Register maintainer:<br \/>Vaasan Aito Saippua Oy \u2013 Vasa Soap Ab<br \/>Frilundsv\u00e4gen 2<br \/>65170 Vasa<br \/>Finland<\/p>\n<p>Contact person for registration information:<br \/>Vaasan Aito Saippua Oy \u2013 Vasa Soap Ab<br \/>+358 (0) 6 322 3498<br \/>info [at] vaasansaippua.fi<\/p>\n<p><strong>Name of register<\/strong>:<br \/>Personal register for online commerce<\/p>\n<p>Purpose of use for personal register:<br \/>Delivery of order and invoicing<\/p>\n<p><strong>Data content in registers<\/strong>:<br \/>\u2013 Contact information<br \/>\u2013 The content of the order<br \/>\u2013 Information for maintaining order (page visits, etc.)<\/p>\n<p><strong>Data sources<\/strong>:<br \/>Information provided by the person<br \/>creditworthiness Record<br \/>Statistics for visited web pages<\/p>\n<p><strong>Basic principles for the protection of personal records<\/strong>:<br \/>Access to registers only for people who are expelled (username + password). The servers where the information is located are located in locked spaces.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/main><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4281428587\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4281428587-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-exactly-happens-after-ordering?\" aria-expanded=\"false\" aria-controls=\"accordion-4281428587-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What exactly happens after ordering?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4281428587-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4281428587-label\">\n\t\t\t\n<p>You will receive an order confirmation via e-mail.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3412138774\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3412138774-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-receive-an-invoice-for-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3412138774-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I receive an invoice for my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3412138774-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3412138774-label\">\n\t\t\t\n<div class=\"jhH5U\">\n<div id=\"tw-ob\" class=\"tw-src-ltr\">\n<div class=\"oSioSc\">\n<div id=\"tw-target\">\n<div id=\"kAz1tf\" class=\"g9WsWb\">\n<div id=\"tw-target-text-container\" class=\"tw-ta-container hide-focus-ring tw-nfl\" tabindex=\"0\">\n<pre id=\"tw-target-text\" class=\"tw-data-text tw-text-large XcVN5d tw-ta\" dir=\"ltr\" data-placeholder=\"\u00d6vers\u00e4ttning\"><span lang=\"en\">We handle invoicing through Klarna.<\/span><\/pre>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1301417648\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1301417648-label\" class=\"accordion-title plain\" href=\"#accordion-item-for-retailers\" aria-expanded=\"false\" aria-controls=\"accordion-1301417648-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>For retailers<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1301417648-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1301417648-label\">\n\t\t\t\n<p>For more information, pleace contact us, phonenumber +358 (0)40 779 2987 or e-mail info@vaasansaippua.fi<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1168169931\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1168169931-label\" class=\"accordion-title plain\" href=\"#accordion-item-right-of-return\" aria-expanded=\"false\" aria-controls=\"accordion-1168169931-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Right of return<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1168169931-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1168169931-label\">\n\t\t\t\n<p>The products you order have a 14-day right of return. The returned product must be unused and the packaging must be in a condition for sale. We do not accept opened and partially used products.\u00a0<\/p>\n<p>The reason for the return must be attached to the returned product, as well as the account number to which the purchase price will be returned. The customer is responsible for mailing their own return.<\/p>\n<p>We will reimburse the postage of the returned product according to the cheapest shipping method.\u00a0We will replace any defect in the product at no cost primarily by delivering a defect-free product. If this is not possible, we will refund the price you paid for the product to your account upon receipt of the defective product.<\/p>\n<p>\u00a0Contact us by e-mail info@vaasansaippua.fi<\/p>\n<p>\u00a0<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-474836739\" class=\"accordion-item\">\n\t\t<a id=\"accordion-474836739-label\" class=\"accordion-title plain\" href=\"#accordion-item-in-transit-of-a-broken-consignment\" aria-expanded=\"false\" aria-controls=\"accordion-474836739-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>In transit of a broken consignment<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-474836739-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-474836739-label\">\n\t\t\t\n<p>Sometimes, despite careful packing, parcels can be damaged during mail delivery support. Therefore, it is a good idea to check the condition of the package while it is in the presence of the postman. If the package has been damaged during transport and if the ordered product (s) has also been damaged, make a claim immediately (within 14 days at the latest) at your post office.\u00a0<\/p>\n<p>After this, contact us by e-mail info@vaasansaippua.fi<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-546303892\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Send us an email<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f18-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"18\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/98#wpcf7-f18-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"18\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f18-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-flat\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Name (required)\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Email (required)\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Your Message (required)\" name=\"your-message\"><\/textarea><\/span>\n\t<\/p>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner button\" type=\"submit\" value=\"Submit\" \/>\n\t<\/p>\n<\/div><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"41\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":22,"parent":0,"menu_order":27,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-98","page","type-page","status-publish","has-post-thumbnail","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/vaasansaippua.fi\/en\/wp-json\/wp\/v2\/pages\/98","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vaasansaippua.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vaasansaippua.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vaasansaippua.fi\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vaasansaippua.fi\/en\/wp-json\/wp\/v2\/comments?post=98"}],"version-history":[{"count":5,"href":"https:\/\/vaasansaippua.fi\/en\/wp-json\/wp\/v2\/pages\/98\/revisions"}],"predecessor-version":[{"id":967,"href":"https:\/\/vaasansaippua.fi\/en\/wp-json\/wp\/v2\/pages\/98\/revisions\/967"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vaasansaippua.fi\/en\/wp-json\/wp\/v2\/media\/22"}],"wp:attachment":[{"href":"https:\/\/vaasansaippua.fi\/en\/wp-json\/wp\/v2\/media?parent=98"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}