Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery costs are according to the Finnish Post’s price list.

Which payment methods are accepted in the Online Shop?

Payment options

In collaboration with Klarna, we offer invoice payment, part payment, credit card payment and direct payment. This payment solution is called Klarna Checkout.

By submitting information at checkout, you agree to the terms of the Klare. By clicking “Finish Purchase” you agree to our General Terms and Conditions.

Klarna Checkout presents some information to you as soon as you are identified. The information you need to enter to identify may vary between different buying opportunities and customers. No credit information is never taken directly into Klarna Checkout, but if necessary depending on the payment option you have chosen. Credit information taken by Klarna does not affect your credit rating and cannot be seen by others who request credit information about you, such as banks.

Once you have been identified, Klarna Checkout will show you what options are available to you. Invoice is managed as a payment option, but you can of course choose one of the other alternatives, such as direct payment via bank or payment by card. The alternatives you are offered may change from time to time. You can choose whether you want to protect your use of Klarna Checkout with a PIN code.

All communication and payment information comes to you directly from Klarna.
Online Payment

You as a customer can choose to pay your order by card. When card payment at our online Shop you can use VISA or Mastercard / Eurocard. Card purchases are free. When ordering, a reservation is made of the purchase price in your account. The money is only drawn when the goods are shipped.

All card payments are handled by Vaasan Aito Saippua Oy’s partner Klarna AB who checks that the card is approved for purchase. All card information is encrypted, which means that no unauthorized person can see it. The receipt on your payment is sent in the package and serves as proof of purchase (receipt).

How long will delivery take?

We send the ordered products as a package within 1-3 working days after receiving the order. If any of the products in your order are out of stock,we will contact you.

Security Policy

Personal data
Vaasa Soap Ab never assigns your information to outsiders, but only uses them to maintain contact with you as a customer.

cookies
Like most other webshops, Vasa Tvål Ab uses the online store so-called. cookies. A cookie can be described as a small text file containing information stored on your computer. By using cookies, a website can recognize a user’s browser when the user returns to the page. Cookies thus make the service easier to use. A cookie does not disclose any personal information about you or the information stored on your computer to the Vasa Tvål Ab webstore. Cookies do not store your email address or spread any viruses.

In order for you to shop with us, your browser should approve cookies. If your browser does not and you do not know how to change these settings, we will be happy to help.

Record Declaration

Register maintainer:
Vaasan Aito Saippua Oy – Vasa Soap Ab
Frilundsvägen 2
65170 Vasa
Finland

Contact person for registration information:
Vaasan Aito Saippua Oy – Vasa Soap Ab
+358 (0) 6 322 3498
info [at] vaasansaippua.fi

Name of register:
Personal register for online commerce

Purpose of use for personal register:
Delivery of order and invoicing

Data content in registers:
– Contact information
– The content of the order
– Information for maintaining order (page visits, etc.)

Data sources:
Information provided by the person
creditworthiness Record
Statistics for visited web pages

Basic principles for the protection of personal records:
Access to registers only for people who are expelled (username + password). The servers where the information is located are located in locked spaces.

What exactly happens after ordering?

You will receive an order confirmation via e-mail.

Do I receive an invoice for my order?
We handle invoicing through Klarna.
For retailers

For more information, pleace contact us, phonenumber +358 (0)40 779 2987 or e-mail info@vaasansaippua.fi

Right of return

The products you order have a 14-day right of return. The returned product must be unused and the packaging must be in a condition for sale. We do not accept opened and partially used products. 

The reason for the return must be attached to the returned product, as well as the account number to which the purchase price will be returned. The customer is responsible for mailing their own return.

We will reimburse the postage of the returned product according to the cheapest shipping method. We will replace any defect in the product at no cost primarily by delivering a defect-free product. If this is not possible, we will refund the price you paid for the product to your account upon receipt of the defective product.

 Contact us by e-mail info@vaasansaippua.fi

 

In transit of a broken consignment

Sometimes, despite careful packing, parcels can be damaged during mail delivery support. Therefore, it is a good idea to check the condition of the package while it is in the presence of the postman. If the package has been damaged during transport and if the ordered product (s) has also been damaged, make a claim immediately (within 14 days at the latest) at your post office. 

After this, contact us by e-mail info@vaasansaippua.fi

Send us an email